Customer Portal migration FAQ's

X = Feature unavailable.

Y = Feature available.

Feature	April 14	May 14	May 31	Notes
Case Creation	X	X	X	All new requests for support must be submitted through IBM Support.
Case Reopen	X	X	X	Please submit a new request through IBM - referencing your old Watchfire case number.
Update Existing Case	Y	X	X	Watchfire cases open before April 14 may be worked until May 14, or closed.
License Management	Y	Y	X	All new requests for support must be submitted through IBM Support.
Search KB	Y	Y	X	Please visit IBM Support for the latest tech notes.
Obtain Downloads	Y	Y	X	To obtain downloads please go here.

What will happen to Watchfire customer portal?

The Watchfire Customer Portal will be decommissioned in a phased manner between April 14, 2008 and May 31, 2008.

April 14

May 14

May 31

Is IBM Rational Support Portal aligned with Watchfire Portal migration dates?

All online capabilities of IBM Software Support are currently enabled and available, and are not related to the Watchfire Customer Portal schedule.

How do I create a new case once this feature is disabled in the Watchfire customer portal?

Your company Site Technical Contact was contacted recently by email regarding Watchfire Support transition details into IBM.
If you would like to create a new case with Support, please refer to IBM online FAQ page which contains all the information we have communicated in the email.

What will happen to my existing cases with Watchfire support?

You will be able to work on your cases through the Watchfire customer portal until May 14th.
At that date, existing cases will become read-only. If they are still not closed, your cases will be migrated to IBM systems.

What will happen to Watchfire's online knowledge base?

All the knowledge base solutions were migrated into IBM systems and are now available online.
You will have the ability to log into the portal and view the online knowledge base until May 31st.