Watchfire - Extreme Support





Extreme Support Public Knowledge Base Customer Portal		Extreme Support Please choose one of the following two options: I am entitled to support under the Watchfire Extreme Support program. I am entitled to support under the IBM Passport Advantage program. IMPORTANT INFORMATION FOR ALL EXTREME SUPPORT CUSTOMERS The Watchfire Customer Portal will be decommissioned in a phased manner between April 14, 2008 and May 31, 2008. We are currently in Phase 1: Between April 14 and May 14, no new support cases may be created via this portal. Please review the Customer Portal Migration Frequently Asked Questions (FAQs) for the details about the on-line portal transition to IBM Software Support. For information about obtaining Watchfire product support through IBM, please visit the Watchfire support resources page on IBM.com. We are certain you will find that the transition to our world-class technical support organization is the beginning of a valuable and rewarding experience with IBM. As your solutions partner, we are dedicated to your success, and we look forward to working with you to achieve the maximum benefit from your investment.

"With 20 years of experience in the software industry and after years of dealing with a wide variety of software companies, I would rank Watchfire as one of the best support departments I've encountered. I commend Watchfire for putting the customer first in developing a good customer support department. It truly has been a pleasure dealing with this excellent support team. I've found them to be professional, courteous and most importantly, knowledgeable about the AppScan application."

James Ferrise
Senior Quality Assurance Analyst
FHLBank Pittsburgh