Extreme Support

Watchfire's Extreme Support goes beyond the acceptable and instead offers truly exceptional customer service. Our Technical Support Representatives are career support professionals who are committed to ensuring your success with Watchfire products. We offer extended support hours which means reliable access to technical professionals when you need them. Our remote desktop sharing capabilities as well as Support dedicated Development resources provide faster resolution.

How to contact Support?

to create a support case or call us at 1-613-599-3888 #2

To witness the power of our Customer Support Portal for yourself, view a free sample CBT "How Best To Take Advantage of Our Customer Support Portal".

For more detailed information on our technical service offerings, please contact a Watchfire Account Manager.

To learn more about our Extreme Support, read our Support Blueprint.

Bobby Support

Bobby support is available free of charge through our online public knowledge base only.

Watchfire is a member of the Service and Support Professionals Association

"With 20 years of experience in the software industry and after years of dealing with a wide variety of software companies, I would rank Watchfire as one of the best support departments I've encountered. I commend Watchfire for putting the customer first in developing a good customer support department. It truly has been a pleasure dealing with this excellent support team. I've found them to be professional, courteous and most importantly, knowledgeable about the AppScan application."

James Ferrise
Senior Quality Assurance Analyst
FHLBank Pittsburgh